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Refund Policy

Effective Date: 01/08/2026

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This Refund Policy applies to services booked, paid for, or scheduled through the TrueCare Companion Services website (the "Site") hosted on the Wix platform, as well as payments processed through Wix Payments or other approved third-party payment processors.

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1. Nature of Services

TrueCare Companion Services provides non-medical companion care services. Due to the personalized and time-based nature of our services, refunds are limited once services are scheduled or delivered.

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2. Cancellations by Client

  • Clients may cancel a scheduled service with at least 24 hours’ notice to avoid charges.

  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee or forfeiture of payment.

  • Same-day cancellations or no-shows are non-refundable.

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3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Duplicate payments

  • Billing errors

  • Services canceled within the required notice period

Approved refunds will be issued to the original payment method within 7–10 business days, depending on the payment processor.

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4. Prepaid Packages & Non-Refundable Services

a. Prepaid Packages

Prepaid service packages are offered at a discounted rate and reserve service availability in advance. Once a prepaid package is purchased, it is non-refundable.

  • Prepaid hours may be used only by the original client

  • Prepaid services must be used within the agreed-upon timeframe

  • Unused hours do not carry over beyond the expiration period

  • No refunds will be issued for unused or partially used packages

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b. Non-Refundable Services

The following are non-refundable:

  • Services already rendered

  • Same-day cancellations or no-shows

  • Administrative or processing fees

  • Customized or reserved service blocks

  • Unused prepaid package hours

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5. Service Modifications & Package Adjustments

Requests to reschedule services must be made at least 24 hours in advance and are subject to availability. Prepaid package services may be rescheduled within the package validity period but are not eligible for refunds. Rescheduled services are not eligible for refunds once delivered.

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6. Payment Disputes & Chargebacks

Clients are encouraged to contact TrueCare Companion Services directly to resolve billing concerns. Initiating a chargeback without contacting us may result in service suspension.

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7. Third-Party Payment Processing

Payments are processed securely through Wix Payments or other third-party processors. TrueCare does not control processing timelines once a refund is approved.

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8. Policy Changes

TrueCare Companion Services reserves the right to update this Refund Policy at any time. Changes will be posted on the Site with an updated effective date.

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9. Contact Information

For questions regarding this Refund Policy or to request a refund, please contact:

TrueCare Companion Services
Phone: 346-827-3245
Service Area: Harris, Waller & Fort Bend County
Email: info@truecarecompanion.net
Website: www.truecarecompanion.net

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