Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, address, phone number, and email address

• Emergency contact information

• Payment and billing information

• Information submitted through forms, service inquiries, or consultations

b. Limited Care-Related Information

As a non-medical companion services provider, we may collect limited information related to daily routines, preferences, mobility needs, or safety considerations. We do not provide medical services or collect medical diagnoses.

c. Website & Technical Information

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and manage companion care services

• Communicate with clients, families, and inquiries

• Process payments and invoices

• Improve our website and service offerings

• Comply with legal, regulatory, and contractual obligations

3. Information Sharing

We do not sell, rent, or trade personal information. We may share information only:

• With trusted third-party service providers (e.g., payment processors, email platforms)

• When required by law, regulation, or court order

• To protect the rights, safety, or property of clients, contractors, or the public

All third parties are required to safeguard information and use it only for authorized purposes.

4. Payment Processing

Online payments are processed through secure third-party payment processors such as Stripe, PayPal, or Wix Payments. TrueCare Companion Services does not store full credit card numbers or sensitive payment data.

5. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and analyze website traffic. You may control cookie settings through your browser; disabling cookies may affect site functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

7. Your Privacy Rights

You may request to:

• Access your personal information

• Correct or update inaccurate information

• Request deletion of your information, subject to legal requirements

Requests can be made by contacting us using the information below.

8. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

TrueCare Companion Services
Phone: (346)-827-3245
Service Area: Harris County, Fort Bend County and Waller County
Email: info@truecarecompanion.net
Website: www.truecarecompanion.net